Signal Failure

On April 15th, a mistaken notice was sent out about a Steam Daily Deal that discounted Astroneer. The discount was then ended early. This was the result of an unfortunate series of communication failures, entirely our fault, and compounded by the turmoil of tragedy on the team in the last month.

For this, we deeply apologize. Regardless of how things happen, it’s supposed to be our job that they happen the right way, and that our customers are never misled. We feel that we lost the trust of some of our fans, and that trust is what we value most.

In general, our communication about game discounts hasn’t been nearly as good as it should be. It is our promise that from now on, all discounts will be clearly announced through all our communication channels, and once a sale is announced, it will never be modified or canceled. In the mean time, we’ve reached out to Steam to discontinue any advertising of this sale that may still be public.

– System Era